Return & Refund Policy

Effective Date: [Insert Date]

At [Your Company Name], customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy below for details on how to return items and request a refund.

1. Returns

Eligibility for Returns:

  • You have [Insert Number] days from the date you received your item to request a return.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Some items are exempt from being returned, such as perishable goods, custom products, and digital downloads.

How to Initiate a Return:

  • To initiate a return, please contact us at [Insert Contact Information] with your order number and the reason for your return.
  • Once your return is approved, you will receive instructions on how and where to send your item.

Return Shipping:

  • Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Refund Process:

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] days.

Partial Refunds:

  • Partial refunds may be granted in certain situations, such as when an item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account or credit card statement again.
  • Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [Insert Contact Information].

Exchanges

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Contact Information].

Non-Returnable Items

Non-Returnable Items:

  • Gift cards
  • Downloadable software products
  • Health and personal care items
  • [Include any other items that cannot be returned]

Sale Items

Sale Items:

  • Only regular-priced items may be refunded. Sale items are non-refundable.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Mail: [Insert Mailing Address]